Heydudeusoutlet Shipping Policy
At Heydudeusoutlet, we’re proud to offer free shipping worldwide on every order—no minimum purchase required! Our goal is to get your lightweight, comfortable, and stylish shoes to you as quickly and seamlessly as possible, no matter where you are. Below is a detailed breakdown of our shipping process, timelines, and policies.
1. Shipping Coverage
We ship to all countries and regions worldwide. Whether you’re in the United States, Europe, Asia, Australia, or beyond, you’ll enjoy complimentary standard shipping on your order—no hidden fees or extra charges at checkout.
2. Order Processing Time
All orders are processed within 1-2 business days (Monday-Friday, excluding weekends and major holidays). Processing time includes order verification, packaging, and preparation for shipment. You’ll receive a confirmation email with your order details immediately after placing your order, followed by a shipping confirmation email with a tracking number once your package has been dispatched.
3. Shipping Timelines (Standard Shipping)
While delivery times vary by destination, here are the typical estimated timelines for standard shipping:
- United States: 3-7 business days after dispatch
- Canada: 5-10 business days after dispatch
- Europe: 5-12 business days after dispatch
- Asia Pacific: 7-15 business days after dispatch
- Rest of World: 10-20 business days after dispatch
Note: These are estimated delivery times and may be affected by customs processing, local postal services, or unforeseen delays (e.g., weather, global logistics disruptions). We recommend allowing extra time for international orders, as customs clearance times vary by country.
4. Tracking Your Order
Once your order ships, you’ll receive a tracking number via email (sent to the address used at checkout). You can use this tracking number to monitor your package’s journey through the shipping carrier’s website. If you haven’t received your tracking information within 3 business days of placing your order, please contact our customer support team at [email protected] for assistance.
5. Customs & Duties
For international orders, please note that customs duties, taxes, or fees may be imposed by the destination country’s customs authorities. These charges are the responsibility of the recipient and are not included in your order total or our free shipping offer. Heydudeusoutlet has no control over these fees, and they vary by country—we recommend checking with your local customs office for more information on applicable charges before placing your order.
6. Shipping Restrictions
While we ship globally, there are a few exceptions where we cannot deliver:
- Countries or regions under international sanctions
- Remote areas with limited postal service access
- P.O. boxes, APO/FPO addresses, or military bases (some carriers may restrict delivery to these locations)
If you’re unsure whether we ship to your location, please contact [email protected] before placing your order.
7. Order Changes & Cancellations
If you need to change your shipping address or cancel your order, please contact us immediately at [email protected]. We can only accommodate address changes or cancellations if your order has not yet been processed or shipped. Once your order has been dispatched, we cannot modify the shipping details or cancel the order—please refer to our Refund Policy for return instructions if needed.
8. Lost or Delayed Packages
If your package is delayed beyond the estimated delivery timeline, or if it’s marked as delivered but you haven’t received it:
- First, check your tracking information for updates or delivery confirmation details (e.g., left with a neighbor, at a local post office).
- Contact our customer support team at [email protected] with your order number and tracking number. We’ll investigate the issue with the shipping carrier and assist you in locating your package.
- For international orders, please allow an additional 7-10 business days for delivery before reporting it as lost, as customs processing can cause unexpected delays.
If your package is confirmed lost by the shipping carrier, we’ll offer a full refund or send a replacement order—whichever you prefer.
9. Contact Us for Shipping Inquiries
If you have questions about your order’s shipping status, delivery timeline, or international shipping details, please reach out to our customer support team at [email protected]. We’re here to help you every step of the way.
At Heydudeusoutlet, our free global shipping is just one way we make your shopping experience easier. Thank you for choosing us—we can’t wait for you to enjoy your new shoes!