Heydudeusoutlet Terms of Purchase

These Terms of Purchase (the “Terms”) govern your purchase of products from Heydudeusoutlet (the “Website”: heydudeusoutlet.com). By placing an order on the Website, you agree to be bound by these Terms, as well as our Privacy Policy, Shipping Policy, and Refund Policy (incorporated herein by reference). Please read these Terms carefully before making a purchase.

1. Order Placement & Acceptance

When you submit an order through the Website, you are making a binding offer to purchase the selected products. We reserve the right to accept or reject your order in our sole discretion (e.g., for reasons such as product unavailability, pricing errors, or suspected fraud).
You will receive an order confirmation email immediately after submitting your order (confirming we have received your request). Order acceptance is final only when we dispatch your package and send a shipping confirmation email with a tracking number.
We reserve the right to cancel or modify an order if there is a material error in product pricing, description, or availability. If your order is cancelled after payment, we will issue a full refund in accordance with Section 5.

2. Shipping & Delivery

Global Free Shipping: We offer complimentary standard shipping on all orders worldwide—no minimum purchase required.
Order Processing & Dispatch: All orders are processed and dispatched within 1-3 business days (Monday-Friday, excluding weekends and major holidays).
Delivery Timeline: Estimated delivery time is 6-12 business days from the date of dispatch, regardless of destination. This timeline includes transit time but does not account for potential delays due to customs processing (for international orders), local postal services, or unforeseen circumstances (e.g., weather, logistics disruptions).
Tracking: A tracking number will be provided via email once your order ships. You are responsible for monitoring the status of your delivery using the provided tracking information.
Customs & Duties: For international orders, customs duties, taxes, or fees may be imposed by the destination country. These charges are the sole responsibility of the recipient and are not included in the order total or free shipping offer. Heydudeusoutlet has no control over these fees—please check with your local customs office for details.

3. Payment Terms

Currency: All prices on the Website are displayed and processed in United States Dollars (USD). Your payment provider may apply currency conversion fees, which are your responsibility.
Payment Methods: We accept major credit/debit cards (Visa, Mastercard, American Express, Discover) and other secure payment options as indicated at checkout.
Payment Authorization: By placing an order, you authorize us to charge the full order amount (including any applicable taxes—excluding customs duties) to your selected payment method. We may pre-authorize the order amount to verify payment validity before dispatch.

4. Returns & Exchanges

Return Period: You may return unused, unworn products in their original condition (with tags intact and original packaging) within 60 days of delivery for a refund or exchange.
Return Eligibility: Products must be free of signs of wear, damage, or alteration to qualify for a return. Final-sale items (marked on product pages) and customized products (if applicable) are non-returnable.
Return Process: To initiate a return, contact our customer support team at [email protected] with your order number and reason for return. You will receive a Return Authorization (RA) number and return instructions. Return shipping costs are the responsibility of the customer unless the return is due to a product defect or our error (e.g., wrong item shipped).

5. Refund Processing

Refund Timeline: Once we receive and inspect your returned item (typically within 3-5 business days of delivery to our warehouse), we will initiate a refund to your original payment method. Refunds are processed within 5-10 business days of inspection approval.
Refund Amount: Refunds will be issued for the full product purchase price (in USD). Original shipping costs are non-refundable unless the return is due to our error or a product defect.
Funds Availability: The time it takes for refunded funds to appear in your account varies by payment provider (typically 5-7 additional business days after processing).

6. Product Availability & Pricing

Availability: Product availability is indicated on each product page. We strive to maintain accurate inventory levels, but in rare cases, items may be out of stock after order placement. If this occurs, we will notify you promptly and offer a refund or substitution (if available).
Pricing Errors: We reserve the right to correct pricing errors on the Website. If a product is listed at an incorrect price due to a typo or system error, we may cancel the order and issue a refund, even if the order has been confirmed.

7. Intellectual Property

All content on the Website (including product images, descriptions, logos, and brand names) is the intellectual property of Heydudeusoutlet. You may not reproduce, distribute, or use any content without our prior written permission.

8. Limitation of Liability

Heydudeusoutlet shall not be liable for any indirect, incidental, consequential, or special damages arising from or related to your purchase or use of our products (including but not limited to lost profits, delayed delivery, or inconvenience). Our total liability for any claim related to your order shall not exceed the total purchase price of the affected products.
We are not liable for delays in delivery caused by factors beyond our control (e.g., customs delays, weather, shipping carrier issues) or for lost or stolen packages after delivery confirmation by the shipping carrier.

9. Modifications to Terms

We may update these Terms from time to time. The revised Terms will be posted on the Website with a “last updated” date. Your continued use of the Website or placement of orders after the update constitutes acceptance of the new Terms.

10. Contact Us

If you have questions or concerns about these Terms of Purchase, please contact our customer support team at [email protected].

By placing an order with Heydudeusoutlet, you acknowledge that you have read, understood, and agreed to these Terms of Purchase.